This guide is for those configuring remote access to work computers using Microsoft Remote Desktop on Mac. For our customers, an RDP shortcut is normally emailed through and immediately usable on any Windows computer without having to configure the Server address. However, if you're using a Mac computer, a little more work is required.
Ensure that your macOS is up to date - older version of macOS are not supported and do not meet current security requirements. This is accessible via System Preferences > General > Software Update.- If you don't already have it installed, download the Windows App for macOS, Windows App for iOS(iPhone/iPad) or Windows App for Android.
- Once installed, open the app and create a new connection using the information provided by your Manager or IT Provider. Follow these steps to configure your Remote connection.
PC Name: MUST match what has been provided. E.g. remote.mywork.com.au:3300
User Account: MUST match what has been provided. E.g. DOMAIN\john
Password: Leave this empty to ensure you're prompted to log in each time. Do NOT enter/save the Password.
Display: Default options are ok but may be amended if using multiple monitors.
Devices & Audio: Ensure Clipboard and if necessary, Printers is selected to enable Printing to Home/Remote Printer. - Close the new connection windows to Save it, then click Start to login
- Be sure to log off once you're finished with your session!